Overview
Plans change — flights move, itineraries shift, trips get cancelled. This page sets out what that means for a vehicle booking and for a hotel night booked through us. By completing a booking, you're agreeing to the terms below.
Vehicle cancellations
- 7 days or more before departure
- Free cancellation, full refund of the vehicle fare.
- Fewer than 7 days before departure
- The vehicle fare is non-refundable.
This applies to airport transfers, car-hire trips, day tours, round tours, and excursions — anywhere a vehicle and chauffeur are booked directly through Unique Sri Lanka Tours.
Hotel cancellations
Hotel nights follow the cancellation policy of the specific property, not the vehicle terms above. That policy is shown to you before you pay, whenever you book a hotel — standalone or alongside a trip. Some properties offer free cancellation up to a set date; others are non-refundable from the moment of booking. Check the terms shown at checkout for the property you've chosen.
Custom requests
No payment is taken when you submit a custom request — there's nothing to refund at that stage. Once you accept a quote from our team and pay for it, the vehicle and hotel terms above apply to that booking as normal.
How refunds are processed
Approved refunds are reviewed by our operations team and issued back to your original PayCrop payment method. Processing typically takes 7–14 business days, depending on your bank or card issuer — we don't control that final leg once it leaves PayCrop.
Changing your dates
If you'd rather change your trip than cancel it, contact us as early as you can. Amendments depend on vehicle and hotel availability for the new dates, and any price difference is adjusted at that point. Requests made too close to your original pickup time may not be possible to honour as an amendment and will instead follow the cancellation terms above.
No-shows
If you don't show up for your scheduled pickup without letting us know in advance, the booking is treated as non-refundable — the vehicle and chauffeur were still dispatched for you.
Force majeure
Where a trip can't safely go ahead because of severe weather, natural disaster, government restriction, or another event outside anyone's control, the standard cancellation window above doesn't apply. We'll offer a reschedule where possible, or a full refund if that's not workable for you.
If we have to cancel
On the rare occasion we need to cancel a booking on our end — a vehicle becoming unavailable, for example — you'll receive a full refund or an alternative vehicle or date, whichever you'd prefer. We'll contact you as soon as we know, not after the fact.
How to cancel
Email us at hello@mactravels.lk or call +94 75 066 3487 with your booking reference and, if you have one, a brief reason for cancelling. We'll confirm what you're owed and when it'll reach you.
Contact us
- hello@mactravels.lk
- Phone
- +94 75 066 3487
- Based in
- Colombo, Sri Lanka